(SAMAJ WEEKLY)- The Care Quality Commission (CQC) has again rated Two Rivers Care Home inadequate and kept it in special measures, following an inspection in February and March. As a result, CQC are also taking further regulatory action which will be published when legally able to do so.
Run by Suncare Recovery Limited, Two Rivers Care Home is registered both as a residential care home and domiciliary care service. It provides personal care for up to eight people in the residential home, while the domiciliary care service is now dormant. The service is specifically designed to support autistic Asian women and Asian women with a learning disability.
Inspectors found leaders had failed to address the culture found at CQC’s previous inspection in 2023, in which people’s individual needs, preferences, and goals weren’t always considered in their care. Staff were still unnecessarily restricting people in ways that could infringe on their human rights and inspectors found only marginal improvements had been made.
Victoria Oeckden, CQC Deputy Director in North London said:
“It was disappointing that at this inspection, Two Rivers Care Home were unable to demonstrate the required improvements we identified were needed at our last inspection.
“We expect adult social care providers to guarantee that autistic women, and women with a learning disability living at the home have the choices, dignity, independence, and care that most people are able to take for granted.
“In particular, the service needed to make sure it was communicating with the people living there, in a personalised way that worked for them, rather than what was convenient for staff. We were also very concerned about people’s basic safety, for example staff not preparing food and drink specifically to meet the requirements of people at risk of choking.
“Two Rivers Care Home weren’t providing safe or effective care, which is why we have rated them as inadequate again, and kept them in special measures to protect people.
“We have also taken further enforcement action against the home, which we’ll report on when we’re legally able to do so.”
“We’d encourage anyone with concerns about any health or social care service to get in touch via our website or 03000 616161. People’s feedback is important to us and can help us decide when and where to inspect.”
The service has again been rated inadequate overall, as well as for safe, effective, caring, responsive, and well-led.
The report can be found on CQC’s website.
